We will notify you once we have received and inspected the returned product. We will then let you know if the refund has been approved or not. If approved, you’ll automatically be refunded to the original payment method used. Processing times thereafter are controlled by your bank, and although often quicker, it can take up to 5 working days for the funds to appear on your statement.
You can reach out to us via chat by clicking the icon in the corner of this page or email us at [email protected], and one of our talented team will get back to you.
We accept Visa, Mastercard, and PayPal.
Once your order is dispatched, you will receive your tracking information by email. You can also track your order (here).
Items in stock are dispatched within 3 working days from when we receive your order. Your parcel will then be delivered to your door within 7-15 working days.
We’re dedicated to providing you with around-the-clock service, which is why we’re available 24 hours a day.
You can cancel your order after you’ve placed it, provided it hasn’t already been dispatched.
We do, but please note that the cost of returning the unwanted product to us is at your own expense. Once returned to us, it usually takes 2-3 working days for the new item to be shipped.
You can return any unused and unopened products to us – please see the full returns policy (here).
We do! Regardless of product or price, we ship your product free of charge.
Still Have Questions?
If you didn’t find the answers you were looking for, visit our Help Centre for more support.
We’re here to assist you with any inquiries you may have.
