This Privacy Policy explains how norwegianbiolabs.com (the “Site” or “we”) collects, uses, and discloses your personal information when you visit or make a purchase from the Site.
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interactions with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more details about what Personal Information we collect and why.
Device Information
- Examples of Personal Information collected: Version of web browser, IP address, time zone, cookie information, sites or products you view, search terms, and how you interact with the Site.
- Purpose of collection: To load the Site accurately for you and to perform analytics on Site usage to optimise our Site.
- Source of collection: Automatically collected when you access our Site using cookies, log files, web beacons, tags, or pixels.
- Disclosure for a business purpose: Shared with our processor Shopify, and marketing platforms such as Facebook and Google.
Order Information
- Examples of Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers, Apple/Google Pay), email address, and phone number.
- Purpose of collection: To provide products or services to you to fulfil our contract, process your payment information, arrange shipping, provide invoices and/or order confirmations, communicate with you, screen orders for potential risk or fraud, and, when in line with your preferences, provide you with information or advertising related to our products or services.
- Source of collection: Collected directly from you.
- Disclosure for a business purpose: Shared with our processor Shopify, and marketing platforms such as Facebook, Google, Oberlo, and AliExpress.
Customer Support Information
- Examples of Personal Information collected: May include, but is not limited to, your name, billing address, shipping address, payment information (including credit card numbers, Apple/Google Pay), email address, and phone number.
- Purpose of collection: To provide customer support.
- Source of collection: Collected directly from you.
MINORS
The Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at the address below to request its deletion.
Sharing Personal Information
We share your personal information with service providers to help us deliver our services and fulfil our contracts with you, as outlined above. For example:
- We use Shopify to power our online store. You can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy.
- We may share your personal information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful requests for information we receive, or to protect our rights.
- Additionally, we use Facebook for advertising purposes. You can read more about how Facebook uses your personal information here: https://www.facebook.com/help.
BEHAVIOURAL ADVERTISING
As mentioned above, we use your personal information to provide you with targeted advertisements or marketing communications that we believe may be of interest to you. For example:
- We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your personal information here: https://policies.google.com/privacy?hl=en. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
- We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. Some of this information is shared directly with our partners, and in some cases through the use of cookies or similar technologies (which you may consent to, depending on your location).
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (NAI) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
- FACEBOOK – https://www.facebook.com/settings/?tab=ads
- GOOGLE – https://www.google.com/settings/ads/anonymous
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
SMS Marketing
By opting in, you also agree to our Messaging Terms (https://terms.pscr.pt/legal/shop/sethmedia/terms_of_service) and Messaging Privacy Policy (https://terms.pscr.pt/legal/shop/sethmedia/privacy_policy).
Using Personal Information
We use your personal information to provide our services to you, which includes offering products for sale, processing payments, shipping and fulfilling your order, and keeping you informed about new products, services, and offers.
LAWFUL BASIS
Under the General Data Protection Regulation (GDPR), if you are a resident of the European Economic Area (EEA), we process your personal information under the following lawful bases:
- Your consent;
- The performance of the contract between you and the Site;
- Compliance with our legal obligations;
- To protect your vital interests;
- To perform a task carried out in the public interest;
- For our legitimate interests, which do not override your fundamental rights and freedoms.
RETENTION
When you place an order through the Site, we will retain your personal information for our records unless and until you request that we erase this information. For more details on your right to erasure, please see the ‘Your Rights’ section below.
AUTOMATIC DECISION-MAKING
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (including profiling), where that decision-making has a legal effect on you or significantly affects you.
We DO engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.
Services that include elements of automated decision-making are:
- Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a short period.
- Temporary denylist of credit cards associated with denylisted IP addresses. This denylist also persists for a few days.
Your rights
GDPR
If you are a resident of the EEA, you have the right to access the personal information we hold about you, to transfer it to a new service, and to request that your personal information be corrected, updated, or erased. If you would like to exercise these rights, please contact us using the information below.
Your personal information will initially be processed in Ireland and then transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, you can refer to Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.
CCPA
If you are a resident of California, you have the right to access the personal information we hold about you (also known as the ‘Right to Know’), to transfer it to a new service, and to request that your personal information be corrected, updated, or erased. If you would like to exercise these rights, please contact us using the information below.
If you would like to designate an authorised agent to submit these requests on your behalf, please contact us at the address below.
Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use several different types of cookies, including functional, performance, advertising, and social media or content cookies. Cookies enhance your browsing experience by allowing the website to remember your actions and preferences (such as login and region selection), meaning you don’t have to re-enter this information each time you visit the site or navigate between pages. Cookies also provide information on how visitors use the website, such as whether it’s their first visit or if they are frequent visitors.
We use the following cookies to optimise your experience on our Site and to provide our services.
COOKIES NECESSARY FOR THE FUNCTIONING OF THE STORE
| Name | Function |
| _ab | Used in connection with access to admin. |
| _secure_session_id | Used in connection with navigation through a storefront. |
| cart | Used in connection with shopping cart. |
| cart_sig | Used in connection with checkout. |
| cart_ts | Used in connection with checkout. |
| checkout_token | Used in connection with checkout. |
| secret | Used in connection with checkout. |
| secure_customer_sig | Used in connection with customer login. |
| storefront_digest | Used in connection with customer login. |
| _shopify_u | Used to facilitate updating customer account information. |
REPORTING AND ANALYTICS
| Name | Function |
| _tracking_consent | Tracking preferences. |
| _landing_page | Tracks landing pages. |
| _orig_referrer | Tracks landing pages. |
| _s | Shopify analytics. |
| _shopify_fs | Shopify analytics. |
| _shopify_s | Shopify analytics. |
| _shopify_sa_p | Shopify analytics related to marketing & referrals. |
| _shopify_sa_t | Shopify analytics related to marketing & referrals. |
| _shopify_y | Shopify analytics. |
| _y | Shopify analytics. |
The length of time a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing, while persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in several ways. Please note that removing or blocking cookies can negatively impact your user experience, and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can decide whether to accept cookies through your browser’s controls, usually found in the “Tools” or “Preferences” menu. For more information on how to adjust your browser settings, block, manage, or filter cookies, you can consult your browser’s help file or visit websites like www.allaboutcookies.org.
Additionally, please note that blocking cookies may not entirely prevent us from sharing information with third parties, such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, follow the instructions in the “Behavioural Advertising” section above.
DO NOT TRACK
Please note that due to the lack of a consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Changes
We may update this Privacy Policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Contact
For more information about our privacy practices, if you have any questions, or if you would like to make a complaint, please contact us by email at [email protected].
Last updated: 01/11/2024
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority or our supervisory authority here: https://ico.org.uk/make-a-complaint/
