We offer a 30-day return period, beginning from the day you receive your item.
To qualify, the item must be returned in the same condition as received: unworn, unused, with tags, and in its original packaging, alongside proof of purchase.
To initiate a return, please contact us at [email protected]. Upon approval, we will provide you with instructions for sending your package back. Items returned without prior approval will not be accepted. Please note that return costs are your responsibility and will not be reimbursed. Additionally, your product must be unused to qualify for a return.
For any return-related queries, feel free to reach out to us at [email protected].
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is faulty, damaged, or if you received the incorrect item, so we can assess the issue and resolve it appropriately.
Exceptions / Non-Returnable Items
Certain items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., personalised or special orders), and personal care items (e.g., beauty products). Returns are also not accepted for hazardous materials, flammable liquids, or gases. Please contact us if you have questions about a specific item.
Unfortunately, we cannot accept returns for sale items or gift cards.
Exchanges
The quickest way to get what you want is to return the item you have. Once the return has been accepted, you should make a separate purchase for the new item.
Refunds
We will notify you once we have received and inspected your return and inform you whether the refund has been approved. If approved, you will be refunded automatically to your original payment method. Please bear in mind that it might take some time for your bank or credit card company to process and post the refund.
Your product must be unused to be eligible for return.
Contact us via email, and we will get back to you as soon as possible (we typically reply to all emails within 24 hours).
Email: [email protected]
